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RETURNS/EXCHANGES

Return/Exchange Policy

If you are not happy with your purchase, you may return it within 30 days of delivery for exchange or refund. Please ensure that the returned items are in the original condition, unused and unwashed otherwise the refund/exchange will not be issued and processed. The amount refunded for returned items excludes actual Shipping & Handling(S&H) unless the return/exchange is the result of our error. Mail your returns to:

Linens Bargains
c/o Returns Department
14939 Summit Drive,
Eastvale, CA 92880

Please make sure that you use tracking service when you return your purchase to us. If you wish, you could request us to email/mail you a pre-paid FedEx return label by emailing customer service at customerservice@linensbargains.com. The cost of the return label would depend on the number and type of items you'd be returning.

Discounts/Coupons

The amount refunded for returned items exclude discounts/coupons.

Damaged/Wrong/Missing Item(s)

Please email customer service at customerservice@linensbargains.com and let us know the issue that you have with your order and we'd be happy to resolve it. Please do not wash or try to fix problem(s) with the product that you received. Washed items are not returnable and exchangeable under any circumstances.

Cancelled Orders

Eligible for full refund, including Shipping & Handling(S&H), if cancelled prior to order fulfillment.

Exchanges

Return your original item(s) and include a note in the package with the name of the item(s) that you'd like to receive in exchange.

Refused Delivery

There will be $11 per package/shipment charge for all refused deliveries. This charge will be deducted from the refund.

Undeliverable Orders

There will be $11 per package/shipment charge on undeliverable orders. This charge will be deducted from the refund.

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SHIPPING INFORMATION

Currently we're only shipping within the United States, APO's/FPO's, Canada, Mexico, Brazil, Western European Countries, Saudi Arabia, Kuwait, UAE, Australia, New Zealand, Hong Kong, China, Korea, Japan and Taiwan.


Shipping Methods

All orders are normally shipped within 1-2 business days of receipt. We've partnered with FedEx, UPS and US Postal Service for your convenience. If you have any special shipping requirements or instructions, please email customer service at customerservice@linensbargains.com regarding it. Orders for Standard/Ground Shipping will be shipped via Fedex/UPS Ground or via USPS Priority Mail.

Delivery Charges

Standard/Ground Shipping is free for all domestic orders ship to Contiguous US. Expedited Delivery service is available for an additional fee for in-stock items only. Please note that Expedited delivery will arrive on business days only.

Shipping to Canada

Only $14.95 Standard shipping for all orders going to Canada. Orders to Canada will be delivered by UPS, FedEx or USPS. You may be required to pay duties and/or taxes when you receive your order.

Shipping to APO/FPO

Orders shipped to a APO/FPO will be delivered by USPS Parcel Post or USPS Priority Service. We cannot ship via UPS to an APO/FPO. Shipping charges will be calculated at the time of checkout. Standard delivery time for USPS Parcel service to an APO/FPO are 10-14 business days. Standard delivery time for USPS Priority Mail service to an APO/FPO are 2-3 business days.

Shipping International

Orders shipped to countries other USA and Canada will be delivered by USPS Parcel Post, USPS Priority Service or UPS. Orders of comforter set, bed in a bag and/or Room in a bag cannot be shipped via USPS Parcel Post because of size/dimension restrictions of the boxes. Shipping charges will be calculated at the time of checkout. You may be required to pay duties and/or taxes when you receive your order.

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ORDERING

Finding Item On Website

To find an item on our site, simply type in the name of the item that you're looking for in the Search box located at the top of every page.

How To Place an Order

To purchase an item online, simply click the "Add to Shopping Bag" button to the right of the item. When you have finished adding all items to your order click "Shopping Bag” (located in the top section of every web page), and make any necessary adjustments to your order. When you are ready to checkout, simply click on the “Checkout” button. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the “Send Order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST match the billing address for your credit card. Orders without valid address verification may be delayed for further verification. We reserve the right to cancel any order that does not meet verification standards set by bank.

Payment Methods

We honor the following major credit cards: Visa, MasterCard, American Express, Discover, JCB AND Diners Club.

Please feel free to contact Customer Care if you have any further questions regarding the payment methods we accept.

When We Charge Your Credit Card

When your order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service (AVS) tool to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.

Different Ship To and Bill To Addresses

We'd be happy to ship your order to an address other than your billing address. However, we do require that you provide us with the billing address that match's your card institution's records. We recommend that you contact your card institution to update them with your approved secondary ship-to addresses. Please note that orders may be placed on hold or cancelled if we are unable to confirm the billing information with your credit card bank.

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ORDER STATUS

For your convenience, LinensBargains.com will automatically send you updates regarding the status of your order via email. You can also contact our Customer Service department via email if you wish.

Tracking Number

For you convenience, LinensBargains.com will send you an email with the tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours for your tracking number to update onto the carrier’s website.

Change/Modify Order

You may request a change to your order, provided that your order has not already been sent to our warehouse for fulfillment or shipped. Promptly email us the exact changes to your order and include your web confirmation/order number to customerservice@LinensBargains.com. We will do our very best to accommodate your request.

Cancel An Order

You may request a cancellation of your order, provided your order has not been sent to our warehouse for fulfillment or shipped. Promptly email us your cancellation request and include your web confirmation number to customerservice@LinensBargains.com. We will do our very best to cancel the order, and will send a confirmation upon cancellation.

Backorder/Out of Stock

In the rare event an item you purchased is on backorder or out of stock, we will send you an email or contact you. If your order contains multiple items we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items. An expected restock date will be provided if available.

Coupons & Promotional Offers

Occasionally we send coupons and promotional offers to customers who sign up to our email mailing list.

Gift Wrapping

Gift wrapping is available for additional $2.50 per item. Gift wrapping is available only for sheet sets. We do not currently offer gift wrapping on comforter sets.

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SALES TAX

We are required by law to collect state sales tax on all orders shipped to California.

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COLORS OF PRODUCTS

Colors of original products may differ slightly from the colors shown in pictures. This may happen due to photography, lighting and/or many other reasons. The colors may look different from monitor to monitor due to various resolution levels.